Shipping policy

Last updated: 2 October 2026.

Delivery

  • We deliver to addresses in the United Kingdom only (including Northern Ireland; some Highlands, Islands and BFPO addresses may take longer).
  • Standard UK delivery is free on every order.
  • Every item is printed to order. Production usually takes 2-5 working days, then delivery takes 2-4 working days by Royal Mail or a courier.
  • You will receive a dispatch email, with tracking where the carrier provides it.
  • If your order hasn't arrived within 15 working days, please email us at hello@waggleandink.co.uk and we'll investigate and, if it is lost, send a replacement or refund you.
  • Under the Consumer Rights Act 2015 the goods remain our responsibility until they are delivered to you (or to someone you nominate).

Changed your mind? Your 14-day right to cancel

You can cancel your order for any reason within 14 days of the day you receive it (for a multi-parcel order, 14 days from the day the last parcel arrives). You can also cancel at any time before it is delivered.

  1. Tell us within the 14 days - email hello@waggleandink.co.uk with your order number, or use the model cancellation form below. You don't have to give a reason.
  2. Send the item back within 14 days of telling us, to the returns address we give you (please don't send it back to the printer/warehouse address on the parcel).
  3. Return postage is paid by you unless the item is faulty or we sent the wrong item. We recommend a tracked service.
  4. Refund: we will refund the price you paid including our standard delivery charge within 14 days of receiving the item back (or of you giving us proof that you sent it, if earlier), to your original payment method. If you chose a more expensive delivery option, we only refund the cost of standard delivery.
  5. Please handle the item only as you would in a shop. If it has been used or damaged beyond what is needed to check it, we may reduce the refund to reflect the loss in value.

Personalised items

Personalised items (for example anything printed with your dog's name) are made to your specification, so the 14-day cancellation right does not apply to them (regulation 28(1)(b) of the Consumer Contracts Regulations 2013). If you change your mind about a personalised item, email us as soon as possible - if it has not gone to print yet we will cancel it and refund you in full, but once printing has started we cannot. This does not affect your rights if the item is faulty, damaged or not as described (see below).

Faulty, damaged or not as described

Under the Consumer Rights Act 2015 everything we sell must be of satisfactory quality, fit for purpose and as described. If something is wrong:

  • Within 30 days of delivery you can reject it for a full refund.
  • Within 6 months we will repair or replace it; if that isn't possible or doesn't work, you can have a refund.
  • After 6 months you may still have rights, but you may need to show the fault was there when it was delivered.

Just email hello@waggleandink.co.uk with your order number and a photo of the problem. We will cover return costs for faulty items (often we won't need the item back). These rights apply to personalised items too.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: Waggle & Ink (AXIONOVA VENTURES LTD), 61 Bridge Street, Kington, HR5 3DJ, United Kingdom, hello@waggleandink.co.uk
I hereby give notice that I cancel my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Name of consumer: [ ]
Address of consumer: [ ]
Signature of consumer (only if this form is notified on paper): [ ]
Date: [ ]

Contact

Waggle & Ink is a trading name of AXIONOVA VENTURES LTD, a private limited company registered in England and Wales (company number 16566521). Registered office: 20 Wenlock Road, London, England, N1 7GU. Trading and correspondence address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. Email: hello@waggleandink.co.uk.