Delivery & Christmas Dates

Illustration of a wrapped parcel with a dog portrait gift tag beside a small Christmas tree in the snow

Everything we sell is printed to order, just for you, so it takes a little longer than something pulled off a warehouse shelf. Here's how long to allow, and what to do if you're ordering for Christmas.

Delivery at a glance

Details
Where we deliver UK addresses only, including Northern Ireland
Cost Free standard UK delivery on every order
Printing Usually 2-5 working days, printed to order by our UK/EU production partner
Delivery Usually 2-5 working days after dispatch, by Royal Mail or a courier
Total Allow around 4-10 working days, plus a day or two if you ask for a proof
Tracking Dispatch email with tracking where the carrier provides it

"Working days" means Monday to Friday, not including UK bank holidays. Some Highlands, Islands and remote addresses can take a little longer. If your order contains more than one item, they may be printed in different places and arrive in separate parcels.

Christmas 2026: order-by date

For delivery before Christmas, please order by 4 December 2026.

We set this date from Printful's published holiday cut-off dates for UK delivery, with a couple of days' margin for checking names and sending proofs. Printful publishes its dates each autumn, and we'll update this page as soon as they're confirmed. Until then, please treat the date above as "to be confirmed" and order as early as you can.

Tips for a stress-free Christmas order

  • Order early. December is the busiest month of the year for printers and carriers, and delivery times can stretch.
  • Asking for a proof? Order a few days before the cut-off and reply to your proof email quickly. Your order can't print until you approve it.
  • Check the name. A typo found in mid-December can mean a reprint that misses Christmas.
  • Sending to someone else? Add their address at checkout. We can't include a gift message yet, so let them know a parcel is on its way.
  • One order, several items? Items may arrive separately, so don't panic if the mug turns up before the decoration.

Bank holidays

Our production partner and carriers don't work on UK bank holidays. Over Christmas 2026 these are Friday 25 December, Monday 28 December (the substitute day for Boxing Day) and Friday 1 January 2027, plus Monday 4 January 2027 in Scotland. Orders placed over the holidays will start printing once working days resume.

Missed the date? A decoration or mug arriving between Christmas and New Year still makes a lovely gift. Or print a picture of the product and pop it in a card with "coming soon!"

Where's my order?

You'll get an email when your order is dispatched. If it hasn't arrived within 15 working days of ordering, email hello@waggleandink.co.uk with your order number and we'll chase it. If it's been lost, we'll send a replacement or refund you.

Returns, cancellations and faulty items

Personalised items: no change-of-mind returns

Every Waggle & Ink product is made to order and personalised with your dog's breed, coat colour and name, then printed for you by our UK/EU production partner. Because of this, the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply: goods made to the consumer's specifications or clearly personalised are exempt under regulation 28(1)(b).

This means we can't accept returns or refunds if you change your mind, order the wrong size, or no longer need the item. Please check the breed, coat colour, spelling of the name and size carefully before you place your order.

Spotted a mistake in your order? Email us at hello@waggleandink.co.uk as soon as possible. If production hasn't started (usually within a few hours of ordering), we'll do our best to amend or cancel it. Once printing has begun, we can't make changes.

Faulty, damaged or wrong items: your rights are protected

None of this affects your statutory rights. Under the Consumer Rights Act 2015, your goods must be of satisfactory quality, fit for purpose and as described. If your item arrives faulty, damaged, misprinted, or different from what you ordered (for example the wrong breed, colour or name compared with your order), you're entitled to a remedy.

  • Within 30 days of delivery: you can choose a full refund or a free replacement.
  • After 30 days (up to 6 months): we'll offer a free repair or replacement first, and a refund if that isn't possible or doesn't fix the problem.
  • You may still have rights for longer than 6 months (up to 6 years in England, Wales and Northern Ireland, 5 years in Scotland), although after 6 months you may need to show the fault was present at delivery.

To help us sort it out quickly, please email hello@waggleandink.co.uk within 30 days of delivery where possible, with your order number and a clear photo of the problem (and of the packaging, if it was damaged in transit). You won't usually need to send the item back. If we do ask for it, we'll cover the return postage.

Refunds go back to your original payment method within 14 days of us agreeing the refund.

Items that don't arrive

If your order hasn't arrived by the estimated delivery date, email hello@waggleandink.co.uk. We'll track it and, if it's lost, send a free replacement or a full refund.

Seller: AXIONOVA VENTURES LTD (company number 16566521), trading as Waggle & Ink. Contact: hello@waggleandink.co.uk.

Browse the Christmas collection or our Gift Guide.